Fair, Competitive Pricing

We are specialists in helping you to buy or sell your property so whether you are buying your first home or are moving home or are buying an investment property, we have the experience and expertise to ensure that the process is dealt with in a manner that will drive the process forward to a successful outcome in accordance with your timescales and not ours.

Complaints Charter

The complaints process at Key Conveyancing is as follows:

  • 1. Any complaint raised about any matter should initially be dealt with by the fee earner/case handler concerned in an attempt to resolve matters to the satisfaction of the client.
  • 2. Where matters cannot be resolved in a satisfactory manner between the fee earner and the client making the complaint, then the matter should immediately be passed to the Managing Partner.
  • 3. The Managing Partner will immediately acknowledge receipt of the complaint to the client and will endeavour to investigate the matter promptly thereafter.
  • 4. The Managing Partner will respond to the client with the results of his investigation as soon as possible and shall endeavour to keep the client fully informed about the progression of the investigation in a timely manner.
  • 5. The Managing Partner will correspond with the client in an attempt to reach an amicable solution to the issues complained about.
  • 6. In the event that matters cannot be satisfactorily resolved between the Managing Partner and the client making the complaint, then the Managing Partner will issue a "Final Response Letter" to enable the client to take the complaint formally to the Legal Ombudsman's Service.
  • 7. Key Conveyancing will cooperate fully with the Legal Ombudsman Service and will abide by the decisions of the Legal Ombudsman's Service.
  • 8. The Managing Partner at this time is Douglas Iles (01536 218888) douglas.iles@keyconveyancing.co.uk.
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